Fix for Digsby’s Facebook authentication error and broken Facebook support

To all Digsby users (ignore this post if you don’t use Digsby):

If you use Digsby with Facebook, you might have noticed that things behave strangely — the program pops up a window looking like this when it tries to connect to Facebook:

Then after you give it your credentials, Digsby still thinks you’re not logged in, and so on.

If you found this page via a google search, there’s a simple hack / workaround you can use to patch up this problem. Basically, instead of using the Facebook protocol to connect, we let Digsby use the Jabber protocol as a ‘proxy’ to connect to Facebook:

  1. Go to Digsby -> My Accounts and in the Add Accounts section at the top, select the Jabber icon.
  2. You should get a window that looks like this:
  3. In the Jabber ID box, put your.id@chat.facebook.com, and in the password field, put your facebook password. For example, if your facebook page is at facebook.com/yourname, your Jabber id is yourname@chat.facebook.com.
  4. Remove the facebook account from Digsby

At this point, you’re done: Digsby should give you no more problems about Facebook.

Warning: the following is unnecessary and experimental! It might screw up the entire Digsby installation, forcing you to reinstall!

However, you can replace the Jabber icon with the Facebook one (this is for purely cosmetic purposes):

  1. Go to C:\Program Files (x86)\Digsby\res\skins\default\serviceicons (that’s the default installation path on my machine, yours may be different)
  2. Delete jabber.png, duplicate facebook.png, and rename it jabber.png
  3. Restart Digsby

There you have it — hack accomplished:

39 Responses to Fix for Digsby’s Facebook authentication error and broken Facebook support

  1. Zain Dar says:

    Thanks…u r the best. Btw, can one rename Jabber to Facebook as well.

  2. Is there a fix for the newsfeed?

  3. Caldrumr says:

    Thank you very much for this info. This was driving me nuts, since they can’t seem to fix it.

  4. Anonymous says:

    Still does not work for me.

  5. Darcy says:

    having connection issues with FB as seen here as well as with hotmail. please help.

  6. Anonymous says:

    Does not work for me..

  7. Second request — is there a fix for the FB newsfeed? This only helps with the chat.

  8. luckytoilet says:

    I have tested this on Windows 7 and Windows Vista: for me, this fix works in both these operating systems.

    Sorry — this fix does not cover the facebook newsfeed, only the chat. I’ve always used Digsby only as a chat client: the newsfeed support was buggy from the very beginning for me.

  9. Anonymous says:

    not working mine pls mail me

    emu840@yahoo.com

  10. Anonymous says:

    hlwwwwwwwwwwwwwwwwww

    hlp me plsss. its not working here – mail me – pls emu840@yahoo.com

  11. Anonymous says:

    Doesn’t work for me, running windows 7… any ideas?

  12. the oob says:

    Worked for me, cheers

  13. Anonymous says:

    Worked also for me, thanks!

  14. lawrencelinel says:

    Worked also for me, thanks!

  15. ʂʋɾʘ ʂʋʝɑɳɔʘʞ says:

    thanks br0 , it’s works well

  16. Anonymous says:

    Muchas gracias!! funciona de maravilla :D

  17. Anonymous says:

    ya, it works, thank you very much

  18. lynghou says:

    This doesn’t work anymore!!!

  19. Jesse Wilson says:

    Everything seemed to work until the icon changes. I uninstalled the app, restarted the PC, re-installed the app, and it works. It remembered my account settings, using Facebook through Jabber. I guess I’ll live with the icon mismatch.

  20. Anonymous says:

    works great if all your interested in is CHAT – what if you WANT the facebook wall integration features to work?

  21. Anonymous says:

    Thanks. it works

  22. Anonymous says:

    Thanks. works for me

  23. Anonymous says:

    I have no idea why this works, but it does. You are awesome, thanks.

  24. Anonymous says:

    After updating digsby i dont face the FB error any more..

  25. marimar munoz says:

    Something happened to my Facebook can’t see my notification and stuff and I cant log out or chat

  26. Anonymous says:

    Thanx, worked immediately!

  27. Splum says:

    How do you change the name from Jabber to Facebook?

  28. Anonymous says:

    Thank you! Omg, you’re a lifesaver

  29. beholderblog says:

    Wow. It’s working. Thanks.

  30. Anonymous says:

    I was told to also change some advanced settings, for those who may be having issues with it….

    http://forum.digsby.com/viewtopic.php?pid=37590

  31. Anonymous says:

    Worked perfectly! THX :)

  32. Raydere says:

    This works wonders for getting Digsby to stay logged into chat. However, it has one crippling flaw: Using a Jabber login for FB chat disables message notifications for Facebook’s desktop website. This can cause serious problems in the form of missing messages, especially for someone like me who tends to rely on non-IM messages for some important communications.

    I’m still of the opinion that Digsby needs to fix its non-Jabber Facebook authorization. That is, if they even have a competent support team that knows of this bug anymore.

  33. Thanks so much. That’s a year of “your fix is working.”

  34. Thank you!, Worked like a charm the whole thing!
    No more problems with this! and it looks the same. facebook icon and all!

  35. Neeraj Arora says:

    Dear Sir,

    i am using email id in facebook => neeraj@singapore.com

    i have not understand.

    you say:

    In the Jabber ID box, put your.id@chat.facebook.com

    neeraj@singapore.com@chat.facebook.com

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